Our commitment to your privacy
The privacy statement discloses the privacy practices for eftours.ca. If you have questions or concerns regarding this statement, you should contact our Webmaster by email.
EF Tours is committed to protecting the privacy of our online users. We would like to share our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, it is available in the navigation bar at the bottom of every page and at every point where personally identifiable information may be requested. This notice applies to all information collected or submitted on the eftours.ca website. We are a member of the Better Business Bureau of Mid-Western Ontario, Inc.
Our commitment to children's privacy
Protecting the privacy of children is especially important. For that reason, we require parental consent from users under 18 who wish to make a reservation. A child's personal information will be used to complete a reservation but it will not be used in circumstances outside of what is required to operate the business or site.
Collection of personal information
On our site, you can order products and materials, make payments on your account, and sign up to lead or travel on a tour. eftours.ca maintains the confidentiality, security, and integrity of personal information that we obtain from our users. We limit the personally identifiable information we collect to only that which is required to participate on an EF Tour. This includes your name, address, email address, phone number, date of birth, emergency contact information and financial data such as credit/debit card and/or checking account numbers.
When visiting other websites linked from eftours.ca, submitting personally identifiable information is subject to that site's privacy policies. This applies to any external links from our site. We encourage users to check for privacy policies of any sites that collect personally identifiable information. When you send a digital postcard, refer a teacher, or use the "email this page to a friend" to describe a particular tour, we ask for the recipient's name and email address.
Collection of non-personal information
We collect site traffic data from cookie usage on our site. We also use information about IP addresses, types of Web browsers, Internet Service Providers (ISPs), referring and exit pages, operating systems, date/time stamps, and number of clicks to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses and the like are not linked to personally identifiable information.
We also keep track of search terms, so we know what visitors to our site are looking for. We do this so that we may better develop the site to meet the needs of our users.
The way we use information
We use the information you provide about yourself when placing an order only to complete that order. We are required to collect this information in order to complete your travel documents. We do not share this information with outside parties except to the extent necessary to complete your reservation.
Personal information collected by eftours.ca is stored in secure operating environments that are not available to the public. However, should you provide personally identifiable information through email exchanges. We will protect your privacy to the best of our ability by monitoring the sessions, but always keep in mind that when you are in a public forum, you control the information you disclose. You should always be careful when distributing your personal information in this manner.
We use the information you provide about someone else only to confirm message delivery for the 'refer a teacher' or 'email a page' function. We do not share this information with outside parties except to the extent necessary to confirm that message. Information you provide to us to create a message is only used for that purpose, and it is only disclosed to the recipient.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can indicate that you would like to receive our catalog, as well as updates on our new products and services. Information you submit on our website will not be used for these purposes unless you request these services. To respect the privacy of our users, we provide the opportunity to opt-out of types of communications. If you would like to be removed from the mailing list please email [email protected].
While applying for contests online, you will be able to indicate whether you wish to receive promotional emails. You may remove your email address from our mailing list at any time by contacting us at [email protected] or 1-800-387-1460.
eftours.ca may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
Finally, we never use or share the personally identifying information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Our commitment to data security
We exercise great care in providing secure transmission of our users' financial information from their computers to our servers by using encryption technology. We use secure online forms and store all information in protected operating environments inaccessible to the public.
Use of "cookies"
Reviewing or changing your information
You can access personal information online by providing your customer number and password when prompted at the login. We use this procedure to better safeguard your information. You can correct the majority of factual errors in your personal account directly online up to your final payment date. You can request these changes via email at [email protected], by calling our toll-free number at 1-800-387-1460, or by sending mail to:
EF Educational Tours
80 Bloor Street West, 16th Floor
Toronto, Ontario M5S 2V1
To delete or deactivate your account, please call 1-800-387-1460.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Tell us what you think
eftours.ca welcomes your questions and comments about privacy. Should you have any questions or concerns about our privacy policies, please call us at 1-800-387-1460 or send us an email at [email protected].