We are committed to the safety of our travellers. Thanks to our worldwide presence—we have 500 schools and offices in more than 50 countries—we have local EF staff members anywhere they go. That means we can react quickly and in person whenever and wherever needed.
Our dedicated Emergency Service & Support Team can be reached 24 hours a day at our North American and European headquarters. Parents can call 1-800-263-2806 from Canada, while travellers can make a collect call to 001-416-927-1911 while abroad.
Travellers can also rely on the support and experience of their Tour Director, who stays with their group around the clock from the moment they clear customs to the time they set off for home again.
Plus, every traveller will receive a Traveller Emergency Card, which is included in their Preparing for Departure package, to bring on tour. It provides instructions on how to dial emergency numbers in the countries you're visiting.