Peace of Mind Program

At EF, we do everything we can to make planning for future travel as flexible as possible. We know that plans can change due to unforeseen circumstances—that’s why we provide the Peace of Mind Program automatically to all of our groups, so you can feel secure planning your next trip.

45 days or more prior to departure

Group Leaders can make the following decisions on behalf of their group for any reason (the “Group Leader Options”):

    1- Change the travel dates of your group’s current tour
    2- Work with EF to modify your group’s current tour itinerary and dates, or find a new tour
    3- Cancel your group’s tour, with all travellers receiving a transferable future travel voucher in the amount of all monies paid for the original tour less non-refundable fees (to be used toward a future tour with EF).

The group’s School Board (or travel organizer, as applicable) may also cancel the tour program under EF’s Peace of Mind Refund Program with all travelers receiving a refund of monies paid less a service fee of $499 per traveler and less any other Non-Refundable Fees. See below for additional terms.

44 days or less prior to departure

Group Leaders or the individual traveller may choose not to depart on the tour as scheduled and elect one of the Group Leader Options set forth above in the following situations:

  • If a formal travel warning status of “Avoid Non-Essential Travel” or “Avoid All Travel” is newly issued by the Government of Canada for any location included in the group’s itinerary;, or
  • If a Canadian provincial order has newly imposed a travel ban to any location included in the group’s itinerary, or newly issued an order requiring self-quarantine for travellers in your group upon arrival to a location on your itinerary, or upon your return home from a location on your group’s itinerary.

EF’s Peace of Mind Refund Program is not available within 45 days prior to departure.

EF’s Peace of Mind Program Terms and Conditions
Benefits of the Peace of Mind Program are only available to the entire group and not to individual travellers unless specifically indicated. Individual travellers should refer to their certificate of insurance to understand other pre-tour cancellation benefits. Travellers missing any payment deadlines must pay any incurred late fees to qualify for this program. Revised tours must depart within one year of the original tour. If the revised tour has a higher price than the original tour, travellers will be required to pay the difference as a condition of travelling on the revised tour. If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. If the group does not travel on the original tour, travel on a revised tour, or receive a future travel voucher, standard cancellation fees will apply. Travellers cancelling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. EF will make every effort to accommodate revised tour requests. Future travel vouchers will be issued in the amount of all monies paid by a traveller for the original tour including the $199 minimum enrolment deposit, less Global Travel Protection Plan fees, Cancel for Any Reason Plan fees, Payment Protection Program fees, and any non-refundable fees. Travel vouchers are valid for the current and following two travel years. Future travel vouchers are transferrable at the face value of the voucher to members of the traveller’s immediate family or school community. The future travel voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash. Full Terms and Conditions appear on the future travel vouchers.

*EF’s Peace of Mind Refund Program
Group cancellation under the Peace of Mind Refund Program requires the School Board or Group Leader (as applicable) to reasonably determine that there is a material risk to the mental or physical health of the travellers brought on by any unforeseeable event that directly impacts the destinations to which the trip is planned.

The School Board must make the cancellation request in writing on official letterhead and set forth the factual basis for its determination that a cancellation meets the Peace of Mind Refund Program requirements, and the request must be made by someone with the authority to cancel the planned trip. If the trip is not planned by a School Board, the cancellation can be made by the trip organizer or regulating body so long as they are authorized by the travelers to make a decision on their behalf. Eligible refunds to travelers under this program equal the full amounts paid by the traveler less a $499 service fee per traveler and less the cost of any purchased Global Travel Protection Plan, Cancel for Any Reason plan or other Non-Refundable fees. The service fee assessed under this program is not a penalty, but rather a fair estimation of a portion of the unrecoverable internal and external costs related to planning, managing, and administering a full-service group travel program incurred by EF prior to the date of departure.