Vouchers Terms & Conditions

These Terms and Conditions apply to any Future Travel Voucher issued by EF Educational Tours (“EF”) in connection with 2020 and 2021 EF tours. The most current Booking Conditions at the time of departure will apply to any traveller enrolling on an EF Educational Tour pursuant to a voucher redemption, which are available at eftours.ca/bc

Future Travel Voucher

What is a Future Travel Voucher?

A Future Travel Voucher is issued in the amount of all monies paid by a traveller for their originally scheduled tour, including the $199 non-refundable deposit and less additional non-refundable fees, for tours departing on or after February 24, 2020. Future Travel Vouchers may be used towards travel programs from a variety of EF products, and we have program options tailored to graduating students, high school students, grades 6–8, educators, parents, and adult travellers.   

Future Travel Vouchers can also be gifted or resold and are transferable to immediate family members and to students or faculty in the same school district as the traveller to whom they are issued

If the original tour was scheduled to depart between February 24, 2020 to September 30, 2020, all travel that’s being paid for with your voucher needs to be departing on or before September 30, 2022. If the original tour was scheduled to depart on or after October 1, 2020 to September 30, 2021, all travel that’s being paid for with your voucher needs to be departing on or before September 30, 2023.

What if my EF account was cancelled prior to October 1, 2020?

If your account was cancelled before October 1, 2020, you may have received a Future Travel Voucher in a PDF format. Please note that the terms and conditions of the voucher remain the same. See the original voucher for terms and conditions. 

Why am I being issued a Future Travel Voucher?

If you are not yet enrolled with EF on a future travel program and/or if your Group Leader and/or school has chosen not to reschedule your original tour, you will receive a Future Travel Voucher valued at 100% of monies paid toward your original tour, including the $199 non-refundable deposit and less additional non-refundable fees.


What EF products can a Future Traveler Voucher be applied to?

A Future Travel Voucher can be applied to travel on:

  • EF Educational Tours: Teacher- or Group Leader-led international tours give students experiences that make them more confident, curious, and open-minded.
  • EF Open Tours: These unique tours give individual students the opportunity to travel with community groups led by experienced Group Leaders.
  • EF Tours for High School Graduates*: Immersive trips designed for graduating high school and post-secondary students. We plan everything. You just travel.
  • EF Gap Year*: Graduating high school students can spend an academic year or semester abroad that includes language study, cultural exchange, and internship experience.
  • EF Ultimate Break*: Group travel for anyone 18–29. EF Ultimate Break is the perfect way for travellers to discover the world. Together.
  • EF Go Ahead Tours: Cultural adventures—from European food-and-wine tours to African safaris—for travellers of all ages.
  • EF Language Schools*: One-week to one-semester international language learning programs for students and adults. Choose from 12 languages and 54 destinations.

*Program is part of the EF product family and is marketed by EF Institute for Cultural Exchange Inc., a U.S. domiciled corporation that is subject to all applicable U.S. state and federal laws related to the provision of travel services. All pricing is in USD. Travellers will be subject to the U.S. based booking conditions applicable to the service being purchased. Canadian residents may not be eligible to purchase the U.S. offered travel protection plan.

Rebooking is subject to availability on travel programs.

How can I enrol on an EF product using my Future Travel Voucher?

EF Educational Tours

Call 1-800-263-2806 to enrol

EF Open Tours

Call 1-800-263-2806 to enrol

EF Tours for High School Graduates

Call 1-800-766-2645 to enrol

EF Gap Year

Call 1-800-726-9746 to enrol

EF Ultimate Break

Call 1-800-766-2645 to enrol

EF Go Ahead Tours

Call 1-800-719-9805 to enrol

What can a Future Travel Voucher be used for?

It can be used for all components of the tour booked through EF prior to departing on tour including the deposit, program price, optional excursions, optional extensions, and rooming supplements.

The Future Travel Voucher cannot be used for:

  • Beverages and meals (when not indicated in itinerary)
  • Transportation to free time activities
  • Bus transfers to or from the home airport
  • Customary gratuities (for your Tour Director, bus drivers, and local guides)
  • Porterage or any applicable baggage-handling fees imposed by the airlines
  • Expenses caused by airline rescheduling, cancellations, or delays caused by the airlines, bad weather, or events beyond EF’s control
  • Passport, visa, and reciprocity fees or any other fees associated with entry to a specific destination

When I redeem a Future Travel Voucher can I split the value across multiple accounts?

A Future Travel Voucher is not able to be divided into multiple accounts, unless the traveller rebooks on a future tour and the voucher amount is higher than the price of the new tour. The traveller can then utilize the remaining portion of the Future Travel Voucher on another EF product for themselves or a member of their immediate family.

If I elect to exchange a Future Travel Voucher for a refund how long will it take for me to receive my refund?

Travellers should expect to receive a refund approximately 4­–6 weeks after it is requested. Instructions on how to request a refund are located on the Future Travel Voucher, which can be found on the traveller secure site.


Cancellation Terms when Rebooking with a Future Travel Voucher

 

What options or Cancellation Terms apply to a traveller who has rebooked on a new tour with a departure date between October 1, 2020 to September 30, 2023 using a Future Travel Voucher?

In accordance with EF’s Cancellation Policy outlined in EF’s Booking Conditions, depending on the proximity of the original tour departure at the time of original cancellation, your voucher may include a refundable portion. Travellers cancelling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher.

 

Standard Cancellation Policy for travellers on flight tours (International and North American tours):

  • 150 days or more before departure: Full refund less the $199 non-refundable deposit, all non–refundable fees, and a $400 cancellation fee
  • 149 to 110 days before departure: Full refund less the $199 non-refundable deposit, all non–refundable fees, and a $600 cancellation fee
  • 109 to 45 days before departure: Full refund less the $199 non-refundable deposit, all non–refundable fees, and 50% of program price
  • 44 days or less before departure: No refund will be issued

Standard Cancellation Policy for travellers on North American Bus tours:

  • 60 days or more before departure: Full refund less the non-refundable fees, and 25% of program price
  • 59 to 31 days before departure: Full refund less the non-refundable fees, and 50% of program price
  • 30 days or less before departure: No refund will be issued

Transfer of Future Travel Voucher

If I cannot use my Future Travel Voucher can I transfer it to someone else?

Yes, Future Travel Vouchers can be given or sold to any person in your family, school board, or community for future travel or participation on any available EF program.

How do I transfer my Future Travel Voucher?

Travellers can share their voucher redemption code, and the person they transferred their voucher to can provide that redemption code to Traveller Support.

Alternatively, the original traveller can call Traveller Support and provide the name of the individual that they are giving or selling it to. Please note that the voucher will be visible on your EF secure site until it's been redeemed by the new owner.