Help Centre
payment
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Payments made easy
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Coverage and policy flexibility
Risk-Free Enrolment Period Travellers who enrol or enrolled on an EF Educational Tour no later than 150 days prior to tour departure date, will have the option to cancel their tour for any reason by 150 days prior to tour departure date, for
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Hosting a parent meeting
Hosting a meeting is a crucial step in your tour-planning process. Your excitement about travel will be contagious and can be one of the most important things that inspires travellers to go. Before the meeting Invite a large group of students and their parents to your meeting. To help you prepare, your Tour Consultant will provide you with a customized meeting agenda that walks you through everything you should cover. After
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Tools and resources provided by EF
Tools and resources to promote your parent meeting Custom RSVP site Before you even begin promoting your tour or parent meeting, we’ll give you access to your own custom RSVP site. Think of it as your pre-meeting personal assistant. Send the link to parents and students, and your site will collect a list of people who express interest in your tour, as well as who is planning to attend your meeting. Your site will also
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Promoting a parent meeting
Up first, we’ll give you your own custom RSVP site, which students and families can use to tell you if they’re interested in your meeting, as well as whether or not they’re able to attend. Once you have your RSVP site, it’s time to start spreading the word about your meeting! Cast a wide net The more people who know about your upcoming trip, the more buzz will be generated around your school and community.
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Peace of Mind Program
EF’s Peace of Mind Program Terms and Conditions Benefits of the Peace of Mind Program are only available to the entire group and not to individual travellers unless specifically indicated. Individual travellers should refer to their certificate of insurance. Travellers missing any payment deadlines must pay any incurred late fees to qualify for this program. Revised tours must depart within one year of the original tour. If the revised tour has a higher price than
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Promoting your tour & building your group
After you’ve selected your tour, it’s time to start generating interest. One of the best ways to get travellers excited about your trip is to hold parent meetings. But first you’ll need to spread the word. Tools that EF Provides Tour Enrollment Page: Build interest in your tour and collect contact information from interested travellers using your own
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Booking conditions
Booking Conditions vary per season. Read frequently asked questions, information about payment schedules, refunds and insurance for your tour's dates. 2024 Season and Future travel years Flight Tours – International and North American tours <a href="https://www.eftours.ca/eliterature/F24_NAB_BC_Agreement_EN.pdf"
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Important forms and waivers
Here you’ll find important documents and forms that you might need for your tour. Travellers should call Customer Service at 1-800-263-2806 with any questions. Parental Authorization Form Some countries (such as Belize, Brazil, Peru and South Africa) require that travellers under the age of 18 present a Parental Authorization Form at the airport, indicating that the participant has permission to travel with the group. A parent or guardian must complete the
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Enrolling students and building your group
At this point, you’ve spread the word, gotten students excited, and held a parent meeting. Last but not least, it’s time to sign students up and build your group! We’ll break down how that works in the four easy steps below. (And, of course, you can always lean on your Tour Consultant for additional support!)
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Background checks
As part of our continued effort to keep the safety of our travellers a top priority, we conduct background checks on all adults traveling on our student tours. This is meant to help provide a safer tour experience for all travellers, and is a similar process to what many school boards implement for adults who volunteer in schools or chaperone school activities. Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to
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Safety guidelines for travellers
We strongly encourage parents to talk to their child about good decision-making and personal responsibility while on tour, as well as the importance of following all safety advice and instructions they receive. While your group’s Tour Director and Group Leader will work together to provide an enjoyable and safe tour experience, everyone in the
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24/7 global support
We are committed to the safety of our travellers. Thanks to our worldwide presence—we have 500 schools and offices in more than 50 countries—we have local EF staff members anywhere they go. That means we can react quickly and in person whenever and wherever needed. Our dedicated Emergency Service & Support Team can be reached 24 hours a day at our North American and European headquarters. Parents can call 1-800-263-2806 from Canada, while travellers can
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EF Traveller app for Group Leaders
With the EF Traveller app, Group Leaders like you can keep EF updated on how your tour is going. Then, we’ll share your feedback with the rest of the team in real time. This helps us ensure all of our groups are having the best travel experience possible. Features Convenient, on-the-go location to provide tour feedback in real time Organized traveller list with
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