Provided to all groups

Risk-Free Enrolment Period

Worried about planning future travel? We’ve got you.

If you are currently enrolled, or enrol by June 30, 2021, on a tour travelling on or after October 1, 2021, you will have the option to cancel your tour for any reason through September 30, 2021. EF will refund 100% of the money you paid to EF, including the $199 non-refundable deposit and the cost of the Global Travel Protection Plan.

"So, You're saying I can get all my money back?"

Yep — no matter what. Different financial situation? COVID updates getting you down? You can plan now without worrying about what might happen later.

  • You must be travelling on October 1, 2021 or later
  • Your account must be in good standing with all payments up to date
  • To ensure your account is in good standing, we highly recommend enrolling on our Automatic Payment Plan (or making a payment in full at the time of enrolment)
  • If you enrolled on a tour for this travel period using a Future Travel Voucher, you will receive your refund in the form of a Future Travel Voucher that will expire on September 30th, 2022

 




Provided to all groups
Peace of Mind Program

This year made it pretty clear: Travel plans can change in a snap due to unforeseen circumstances. We want you to feel confident in sending your child on tour and feel good about the investment you’ve made—that's why we provide EF's exclusive Peace of Mind Program.

If you’re enrolled in a tour that’s travelling from October 1, 2020, you can feel secure planning your group trip in the event that COVID-19 is a continued threat at the time of your scheduled tour.

Here's how it works:

 

  • Your group can change current travel dates
  • Your group can work with EF to modify your current tour or find a brand new tour!
  • Your group can cancel the tour and all travellers will receive an EF Future Travel Voucher
  • We also have options for individual travellers—to learn what’s available to you please call Traveller Support at 1-800-263-2806.

 

  • If a formal travel warning is issued for any country, region of a country, or Canadian province on your itinerary, or prohibits travellers from your region from entering, your group may still choose any of the above options.



EF COVID Care Promise
Provided to all groups

If a traveller is diagnosed with, or requires quarantine because of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveller throughout the duration of any on-tour quarantine period:
  • Lodging and meals
  • EF representatives available to support the traveller and to coordinate with local authorities on their behalf where necessary
  • Assistance connecting with local health care providers
  • Translation services
  • Communication between the traveller and the traveller’s family back home
  • EF arranged flights home, based on existing itinerary, for the traveller once cleared to return
  • If the diagnosed traveller is a minor, flights for their parent or guardian to join them at the tour location
If a traveller or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travellers throughout the duration of any on-tour quarantine period:
  • Lodging and meals
  • EF representatives available to support the traveller and to coordinate with local authorities on their behalf where necessary
  • Assistance connecting with local health care providers
  • Translation services
  • Communication between the traveller and the traveller’s family back home
  • EF arranged flights home for the traveller or group once cleared to return

 



Global Travel Protection Plan
Individual Coverage

EF’s recommended coverage plans let you explore the world worry-free. EF offers a Global Travel Protection Plan that gives you all the coverage below at one great price. With this plan, you are covered wherever you are in the world and have access to Insurance representatives 24 hours a day. All your plan details are kept with your Tour Director while on tour, so you can relax and enjoy your trip.

The Global Travel Protection Plan includes:* 

  • Illness and Accident Coverage
  • Baggage and Property Coverage
  • Tour Cancellation and Interruption Coverage
  • 24-hour Emergency Assistance

Please visit eftours.ca/coverage or contact Traveller Support at 1-800-263-2806 for details.

*The Global Travel Protection Plan is underwritten by Chubb Insurance Company of Canada, 199 Bay Street, Suite 2500, P.O. Box 139, Commerce Court West Postal Station, M5L 1E2, Toronto, Ontario, Canada, through a Master Policy issued to EF Travel Canada Ltd. For complete terms, conditions and exclusions, please refer to the Chubb Certificate of Insurance, which may be obtained by calling EF at 1-800-263-2806 or by visiting eftours.ca/coverage



Payment Protection Program
Individual Coverage

We understand that plans can change due to unforeseen circumstances. That’s why we provide the EF-exclusive Payment Protection Program. This new option provides individual travellers with an upgraded level of investment protection to help take the worry out of planning future travel. Available at two affordable levels, in addition to the Global Travel Protection Plan individuals can add Payment Protection to their account up to 30 days after enrolment. It allows travellers to receive an enhanced refund in the event of a group cancellation for a specified reason that occurs beyond the window of our Peace of Mind Program—between 1 and 44 days before departure.

Standard

Receive an 85% refund less the initial $199 deposit and any other non-refundable fees*

Plus

Receive an 100% refund less the initial $199 deposit and any other non-refundable fees* 

* Non-refundable fees include: The cost of the Global Travel Protection Plan and the Payment Protection Program as well as any other non-refundable fees.

 

Eligibility depends on a group cancellation for one of the following reasons:

  • The Government of Canada issues an “Avoid Non-Essential Travel” or “Avoid All Travel” travel advisory for region of the country that is a destination on the EF tour. If a Canadian provincial order that would restrict Non-Essential or All Travel to the province(s) located on your tour is issued.
  • An act of terrorism as certified by the Government of Canada occurs in the departure city or in a city which is a scheduled destination for the EF tour.
  • Pandemic or epidemic diseases as declared by the World Health Organization or the Government of Canada for a region of a country that is a destination on your EF tour or that a quarantine is required upon your return to your province of residence in Canada.
  • Your school board or Group Leader cancels the EF Tour due to a teachers’ labour strike, which results in a complete work stoppage at your school; or a union directed work to rule job action directly affecting your school’s extracurricular activities.

 

These events must be in effect in any one of your EF tour destinations between 1 and 44 days before your departure. In order to qualify for Payment Protection, the Group Leader must be cancelling the tour on behalf of the entire group.

If you have any questions about our coverage or programs, please reach out to our Traveller Support Team at 1-800-263-2806.

Benefits under the Payment Protection Program are administered by EF Educational Tours and is not an underwritten insurance product. 




Questions?

From trip protection to better understanding what’s options are available to you, our Traveller Support Team has all the answers. Get in touch at [email protected] or 1-800-263-2806.

For complete details on all of our policies, please see our full Booking Conditions.