Coverage and policy flexibility
When you decide to travel with EF, we want you to feel secure in that decision. That’s why as the world changes, so do we. Below are a range of policy updates and additions that flex to meet our travellers’ specific needs—no matter where they are in the planning process.
We’re covering:
Peace of Mind ProgramAt EF, we do everything we can to make planning for future travel as flexible as possible. We know that plans can change due to unforeseen circumstances—that’s why we provide the Peace of Mind Program automatically to all of our groups, so you can feel secure planning your next trip.
Here's how it works:
You're 45 days (or more) from departure
- Your group can change current travel dates
- Your group can work with EF to modify your current tour or find a brand new tour!
- Your group can cancel the tour and all travellers will receive an EF Future Travel Voucher
- We also have options for individual travellers—to learn what’s available to you please call Traveller Support at 1-800-263-2806.
The group’s School Board (or travel organizer, as applicable) may also cancel the tour program under EF’s Peace of Mind Refund Program with all travelers receiving a refund of monies paid less a service fee of $499 per traveler and less any other Non-Refundable Fees.
44 days or less prior to departure
Group Leaders or the individual traveller may choose not to depart on the tour as scheduled and elect one of the Group Leader Options set forth above in the following situations:
- If a formal travel warning status of “Avoid Non-Essential Travel” or “Avoid All Travel” is newly issued by the Government of Canada for any location included in the group’s itinerary
- If a Canadian provincial order has newly imposed a travel ban to any location included in the group’s itinerary, or newly issued an order requiring self-quarantine for travellers in your group upon arrival to a location on your itinerary, or upon your return home from a location on your group’s itinerary.
or
Peace of Mind Refund Program is not available within 45 days prior to departure.
If a traveller is diagnosed with, or requires quarantine because of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveller throughout the duration of any on-tour quarantine period:
- Lodging and meals
- EF representatives available to support the traveller and to coordinate with local authorities on their behalf where necessary
- Assistance connecting with local health care providers
- Translation services
- Communication between the traveller and the traveller’s family back home
- EF arranged flights home, based on existing itinerary, for the traveller once cleared to return
- If the diagnosed traveller is a minor, flights for their parent or guardian to join them at the tour location
- Lodging and meals
- EF representatives available to support the traveller and to coordinate with local authorities on their behalf where necessary
- Assistance connecting with local health care providers
- Translation services
- Communication between the traveller and the traveller’s family back home
- EF arranged flights home for the traveller or group once cleared to return
EF’s recommended coverage plans let you explore the world with confidence. EF offers a Global Travel Protection Plan that gives you all the coverage below at one great price. With this plan, you have access to representatives knowledgeable of these benefits 24 hours a day, so you can relax and enjoy your trip of a lifetime!
The Global Travel Protection Plan includes:*
- Illness and Accident Coverage
- Baggage and Property Coverage
- Tour Cancellation and Interruption Coverage
- 24-hour Emergency Assistance
Please visit eftours.ca/coverage or contact Traveller Support at 1-800-263-2806 for details.
We understand that plans can change due to unforeseen circumstances. That’s why we offer our travellers the Cancel for Any Reason Plan. Exclusive to EF, this new option provides individual travellers with an upgraded level of payment protection to help take the worry out of planning future travel.
Along with the benefits offered in the Global Travel Protection Plan, individuals can add the Cancel for Any Reason Plan to their account up to 30 days after enrolment, allowing them to receive an enhanced refund under this cancellation waiver benefit in the event of a pre-tour cancellation.
Cancellation terms for Cancel for Any Reason Plan*:
110 days or more prior to departure:
Customers will receive a full refund less all non-refundable fees and a $0 cancellation fee.
109 days to 45 days prior to departure:
Customers will receive a full refund less all non-refundable fees and a $300 cancellation fee.
44 days or less prior to departure:
Customers will receive a full refund less all non-refundable fees and 50% of the program price.
*Non-refundable fees as defined as the Global Travel Protection Plan, Cancel for Any Reason Plan, Payment Protection Program, and any late fees, Late Payment Charge, Late Application Charge, Automatic Payment Plan decline charges, return or decline cheque/direct debit fees, late special travel request fees, and cancelled cheque fees. Travellers who have transferred between tours and subsequently cancel will be subject to the higher cancellation fee between the original tour and the new tour.
If you have any questions about our coverage or programs, please reach out to our Traveller Support Team at 1-800-263-2806.
The Cancel for Any Reason Plan includes cancellation waiver benefits provided by EF Educational Tours and is not an underwritten insurance product.
From trip protection to better understanding what’s options are available to you, our Traveller Support Team has all the answers. Get in touch at [email protected] or 1-800-263-2806.
For complete details on all of our policies, please see our full Booking Conditions.