When you decide to travel with EF, we want you to feel secure in that decision. That’s why as the world changes, so do we. Below are a range of policy updates and additions that flex to meet our travellers’ specific needs—no matter where they are in the planning process.
Worried about planning future travel? We’ve got you.
If you are currently enrolled, or enrol before December 16, 2020, on a tour travelling on or after October 1, 2021, you will have the option to cancel your tour for any reason through June 15, 2021. EF will refund 100% of the money you paid to EF, including the $199 non-refundable deposit and the cost of the Global Travel Protection Plan.
"So, You're saying I can get all my money back?"
Yep — no matter what. Different financial situation? COVID updates getting you down? You can plan now without worrying about what might happen later.
You must be travelling on October 1, 2021 or later
Your account must be in good standing with all payments up to date
To ensure your account is in good standing, we highly recommend enrolling on our Automatic Payment Plan (or making a payment in full at the time of enrolment)
If you enrolled on a tour for this travel period using a Future Travel Voucher, you will receive your refund in the form of a Future Travel Voucher that will expire on September 30th, 2022
Group Coverage 2021
Peace of Mind Program
This year made it pretty clear: Travel plans can change in a snap due to unforeseen circumstances. We want you to feel confident in sending your child on tour and feel good about the investment you’ve made—that's why we provide EF's exclusive Peace of Mind Program.
If you’re enrolled in a tour that’s travelling from October 1, 2020–September 30, 2021, you can feel secure planning your group trip in the event that COVID-19 is a continued threat at the time of your scheduled tour.
Here's how it works:
Your group can change current travel dates
Your group can work with EF to modify your current tour or find a brand new tour!
Your group can cancel the tour and all travellers will receive an EF Future Travel Voucher
We also have options for individual travellers—to learn what’s available to you please call Traveller Support at 1-800-263-2806.
If a formal travel warning is issued for any country, region of a country, or Canadian province on your itinerary, or prohibits travellers from your region from entering, your group may still choose any of the above options.
EF COVID Care Promise
If any EF traveller is exposed to COVID-19 while on tour, we will:
Provide EF representatives to support them throughout any quarantine period
Provide translation services and help connect to local healthcare providers
Facilitate communication with the traveller’s family back home
Secure a comfortable and safe quarantine location, working with local authorities as necessary
Book flights home at no incremental cost when the traveller is cleared to fly by the airline
Fly a parent or guardian to the tour location if necessary
When you’re preparing to travel, it’s always smart to protect your investment. We recommend that you secure travel coverage for your tour through one of the available options on the market.
From trip protection to better understanding what’s options are available to you, our Traveller Support Team has all the answers. Get in touch at [email protected] or 1-800-263-2806.