Travelling together, safely

As the world opens and we all get ready to travel again, your students’ health and well-being continues to be our top priority. We want you to travel confidently, which is why we’re taking the steps to help keep our groups as healthy and safe as possible.

We’re proud to have earned the World Travel & Tourism Council’s Safe Travels stamp—the world’s first-ever global safety and hygiene stamp for Travel & Tourism, designed specifically to address COVID-19 and similar outbreaks.

We're covering:

  1. EF COVID Care Promise
  2. Pre-tour preparation
  3. On-tour safety
  4. How we’re looking ahead

Page last updated: March 16, 2021
We will continue to update this page as we monitor guidance from Public Health Canada and local and federal authorities worldwide. Please check back frequently for the most up-to-date information.


medical symbol logo EF

EF COVID Care Promise

Provided to all groups

If a traveller develops symptoms of COVID-19 while on tour, we will help to facilitate medical attention and testing for the traveller. If, ultimately, the traveller tests positive, our exclusive EF COVID Care Promise will cover the cost of hotel and meals during the isolation period, as well as support from an EF representative.

If a traveller is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveller throughout the duration of any on-tour quarantine period:

  • Lodging and meals
  • EF representatives available to support the traveller and to coordinate with local authorities on their behalf where necessary
  • Assistance connecting with local health care providers
  • Translation services
  • Communication between the traveller and the traveller’s family back home
  • EF-arranged flights home, based on existing itinerary, for the traveller once cleared to return
  • If the diagnosed traveller is a minor, flights for their parent or guardian to join them at the tour location

If a traveller or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travellers throughout the duration of any on-tour quarantine period:

  • Lodging and meals
  • EF representatives available to support the traveller or group and to coordinate with local authorities on their behalf where necessary
  • Assistance connecting with local health care providers
  • Translation services
  • Communication between the traveller or group and their family or families back home
  • EF-arranged flights home for the traveller or group once cleared to return

Preparing for your tour

All travellers and parents will receive information about local COVID-19 guidelines and regulations expected to be in place during their tour. Travellers should closely monitor their health in the time leading up to their tour.



COVID-19 Safe Traveller Agreement

In order to maintain as safe of an environment as possible, all travellers will be required to complete a COVID-19 Safe Traveller Agreement. You will have access to the agreement at 30 days prior to departure on your traveller secure site.



Pre-tour testing

All travellers are required to bring proof of their negative result from a COVID-19 PCR test, completed using a sample taken no more than 72 hours prior to their scheduled flight departure. Any costs associated with testing are the responsibility of the traveller; however, many provinces and local communities offer free testing resources. Travellers will need to be prepared to show proof of their negative test as required throughout tour.



Vaccines

At this time, the only pre-departure requirement that EF is necessitating is the completion of a COVID-19 Safe Traveller Agreement closer to a group’s scheduled departure, which includes a certification that you will receive a negative COVID-19 PCR test taken within 72 hours prior to your group’s scheduled flight departure. However, some countries and/or airlines may have additional requirements in order to travel. Our offices around the world are continuing to monitor destination-specific information, and we will provide guidance on what may be required to enter a country much closer to a group’s departure date, since regulations are changing so rapidly. We’ll share more information as we monitor the vaccination rollout and country requirements throughout the world.


Your on-tour experience

We do everything we can to maintain the integrity of our tour experiences, and our travellers’ safety comes first. If we need to adjust an itinerary to, say, avoid a crowded location at a peak time or follow local health and safety guidance, we’re able to do so quickly and easily. Our on-the-ground presence in the areas where we travel means we’re continuously working with our local partners, such as special sites and restaurants, to provide as safe an experience as possible.



Global partnerships

We have strong, long-established relationships with some of the largest airline, hotel, and transportation companies, global governmental agencies, and health organizations. These partnerships, along with our leadership roles in major industry organizations, mean that we are actively shaping new worldwide health and safety standards.



Masks & hand sanitizer on tour

Masks must be worn if required by local regulations and will be required on the coach bus in all destinations. We will continue to evaluate this policy over the coming months as guidance adjusts. We do ask that travellers bring their own face masks on tour, as well as their own personal hand sanitizers. However, Tour Directors will have a supply of disposable face masks and hand sanitizer available should someone in the group need them. In addition, hand sanitizer will be available in hotels and restaurants, and on your group’s motorcoach.



Hotels

We partner with hotels that practice enhanced safety measures such as frequent cleaning of common areas and thoroughly disinfecting rooms between guests.



Dedicated motorcoach

Your coach will be thoroughly cleaned daily, and high-touch areas will be wiped down throughout the day. Bus drivers will be trained by vetted suppliers in best practices to provide the safest possible environment.



Tour Director & local staff

All our local staff and your expert Tour Director will be ready to explain guidelines in the destinations you are travelling to. Your Tour Director and our Safety and Incident Response Team are trained on how to support travellers should any member of your group feel ill during your trip.



Returning home

Currently, Public Health Canada requires that all travellers entering Canada from abroad provide proof of a negative COVID-19 test administered within three days of boarding a flight to Canada, or a doctor’s note certifying proof of recovery from COVID-19 within the last three months. As it gets closer to your departure date, EF will provide more information about facilitating the testing process.



Illness on tour

If a traveller is diagnosed with COVID-19 while on tour, they will be required to isolate based on the guidance of the destination they are in. The remainder of the tour group will be required to quarantine on tour and adhere to testing guidelines for COVID-19, in accordance with local guidelines. As a reminder, EF’s exclusive COVID Care Promise is provided to all groups to offer support in this instance.


Looking ahead

As we enhance and innovate on our own health and safety protocols, we’ll continue to monitor guidance from Public Health Canada and local and federal authorities worldwide. We will incorporate new procedures where appropriate as part of the comprehensive safety measures that are standard on every EF tour.

Still have questions? Ask away.

Contact our Traveller Support Team at 1-800-263-2806 or browse our “How it works” pages for more on our policies around safety, flexibility, and support.

See how it works