Coverage and policy flexibility
When you decide to travel with EF, we want you to feel secure in that decision. That’s why as the world changes, so do we. Below are a range of policy updates and additions that flex to meet our travellers’ specific needs—no matter where they are in the planning process.
Peace of Mind ProgramAt EF, we do everything we can to make planning for future travel as flexible as possible. We know that plans can change due to unforeseen circumstances—that’s why we provide the Peace of Mind Program automatically to all of our groups, so you can feel secure planning your next trip.
Here's how it works:
You're 45 days (or more) from departure
- Your group can change current travel dates
- Your group can work with EF to modify your current tour or find a brand new tour!
- Your group can cancel the tour and all travellers will receive an EF Future Travel Voucher
- We also have options for individual travellers—to learn what’s available to you please call Traveller Support at 1-800-263-2806.
44 days or less prior to departure
Group Leaders may choose not to depart on the tour as scheduled and elect one of the Group Leader Options set forth above in the following situations:
- If a formal travel warning status of “Avoid Non-Essential Travel” or “Avoid All Travel” is newly issued by the Government of Canada for any location included in the group’s itinerary
- If a Canadian provincial order has newly imposed a travel ban to any location included in the group’s itinerary, or newly issued an order requiring self-quarantine for travellers in your group upon arrival to a location on your itinerary, or upon your return home from a location on your group’s itinerary.
or
EF’s recommended travel protection plans let you explore the world with confidence. EF offers a Global Travel Protection Plan which gives you all the benefits below, and the option to add the Cancel For Any Reason Insurance Add-On for additional flexibility and peace of mind. With this plan, you have access to representatives knowledgeable of these benefits 24 hours a day, so you can relax and enjoy your trip of a lifetime!
The Global Travel Protection Plan includes:*
- Illness and Accident Coverage
- Baggage and Property Coverage
- Tour Cancellation and Interruption Coverage**
- School Board Tour Cancellation Coverage**
- 24-hour Emergency Assistance
Cancel For Any Reason (CFAR) Insurance Add-On**
We understand that plans can change due to unforeseen circumstances. That’s why we offer travellers who have purchased the Global Travel Protection Plan the optional Cancel For Any Reason (CFAR) Insurance Add-On. Travellers who cancel up to 24 hours or more before departure for any reason not covered under the Global Travel Protection Plan can claim up to 80% of their cancellation fees.
The Global Travel Protection Plan and the Cancel For Any Reason Insurance Add-On are only available, and can only be removed, for up to 30 days after enrolment on your EF Tour. The CFAR Insurance Add-On cannot be added to the Global Travel Protection Plan if you enrol on your EF Tour within 109 days prior to your departure.
There are similar travel insurance products available from other insurance providers. If you choose to obtain your own travel insurance, you are wholly responsible to ensure that you have adequate and appropriate coverage for the duration of your EF Tour, and you must ensure that there are no exclusion clauses limiting or excluding the type of activities included on your EF Tour.
Please visit eftours.ca/coverage or contact Traveller Support at 1-800-263-2806 for details.
*The Global Travel Protection Plan, including the Cancel For Any Reason (CFAR) Insurance Add-On, is underwritten by Zurich Insurance Company Ltd (Canadian Branch) 100 Kings Street West, Suite 5500, P.O. Box 290 M5X 1C9 Toronto, Ontario, Canada, pursuant to a Master Group Policy issued to EF Travel Canada Ltd. For complete terms, conditions and exclusions, please refer to the Zurich Certificate of Insurance, which will be provided to you via email and can also be obtained by calling EF at 1-800-263-2806 or by visiting eftours.ca/coverage.
** Coverage does not apply to any amounts added to Your account via a Future Travel Voucher.
Non-refundable fees as defined as the Global Travel Protection Plan, CFAR Insurance Add-On, Cancel for Any Reason Plan, Payment Protection Program, and any late fees, Late Payment Charge, Late Application Charge, Automatic Payment Plan decline charges, return or decline cheque/direct debit fees, late special travel request fees, and cancelled cheque fees. Travellers who have transferred between tours and subsequently cancel will be subject to the higher cancellation fee between the original tour and the new tour.
If you have any questions about our coverage or programs, please reach out to our Traveller Support Team at 1-800-263-2806.
From trip protection to better understanding what’s options are available to you, our Traveller Support Team has all the answers. Get in touch at [email protected] or 1-800-263-2806.
For complete details on all of our policies, please see our full Booking Conditions.